Robots have been around for quite some time now. They allow us to carry out routine tasks easily to the best outcome possible. Internet searches, product recommendations, meeting reminders, navigation alerts and even temperature controls are all examples of robots that now drive our mobile devices, home automation and workplace systems. Like most other segments, the insurance industry too has been leveraging Robotics or RPAs (Robotic Process Automation) to automate back-office and customer-facing processes to make them significantly faster and more cost-effective, more accurate, more consistent and better compliant.
One of the most pressing needs of consumers is that they want a personalised insurance cover instead of a “one-size-fits-all” policy. However, personalisation can also be expensive with the services of insurance agents, brokers or advisors making insurance cost inflate tremendously. Mobiliya’s robotics solutions can enable insurance companies to employ robo-advisors that can harness deep learning and cognitive computing to deliver a more personalised service in an economic way.
Insurance companies can employ robo-advisors that can be on-call always to help customers
Solutions for automating processes related to handling of customer enquiries, updating contact information like phone numbers and addresses and generating customer IDs
Robo-advisors can help in reducing time taken to perform tasks by 80-90% which can be critical especially in areas like claim settlement or complaint resolution
Robotics or RPAs can help insurers in predicting the eventual outcome of claims processes and suggest the most appropriate strategy based on that prediction
Provides scalable solutions that can blend seamlessly in existing enterprise setups
Can run on existing IT infrastructure and does not require any IT transformation