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Customer Support

Customer Self-Service Platform

Telecom companies have huge customer based and wide reach connecting people globally. Having a self-service platform is important for telecom players to support, up-sell and cross-sell products and services with personalized experience.

Mobiliya provides business and technology consulting for building tailored customer self-service platforms for telecom companies.

Self-Help

  • Mobile and web support channel for consumers
  • View and pay bills
  • See historical statements, payments and usage
  • Manage accounts, preferences
  • Submit service requests
  • Access self-help tools like speed checker, locate store
  • Get support through chat

E-Commerce

  • Online marketplace for selling service packages
  • Consumer / Residential and Business offerings
  • Consumer buying journey and personalization
  • Data analytics for consumer insights and business modelling