Customer Self-Service Platform
Telecom companies have huge customer based and wide reach connecting people globally. Having a self-service platform is important for telecom players to support, up-sell and cross-sell products and services with personalized experience.
Mobiliya provides business and technology consulting for building tailored customer self-service platforms for telecom companies.
- Mobile and web support channel for consumers
- View and pay bills
- See historical statements, payments and usage
- Manage accounts, preferences
- Submit service requests
- Access self-help tools like speed checker, locate store
- Get support through chat
- Online marketplace for selling service packages
- Consumer / Residential and Business offerings
- Consumer buying journey and personalization
- Data analytics for consumer insights and business modelling
If you would like to discuss building of customer self-service channels for your organization, please send us an enquiry on email@example.com