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In an increasingly competitive business environment, the future belongs to organizations that uphold customer service as the most important and distinguishing factor. According to a study by Gartner, it is estimated that about 89% of organizations now expect to solely compete on customer experience.

As businesses become increasingly connected, more and more customers expect businesses to provide a 24x7 service. Such pressing customer service expectations can be an expensive affair for most businesses. The answer then well and truly lies in customer service automation and by having a system that can manage customer interaction without any human agent. To address this, Mobiliya has built its own chat bot called M-BOT.

Mobiliya’s M-BOT is a seamless chat bot that automates customer service with capabilities like multi-channel support and continuous auto-learning ability. It leverages a combination of Natural Language Processing (NLP), Machine Learning and Deep Learning algorithms.

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Support Query

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Response

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Popular Messaging channels

Popular Messaging channels

Query Sent to Bot

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Response

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Data Access

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Business Database

Business Database

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Customers

Customers

Support Query

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Response

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Query Sent to Bot

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Response

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M-Bot

M-Bot

Query Forward

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Auto Trainning

Autotraining
Proprietary chat

Proprietary chat

Customer Care Executive

Customer Care Executive

SALIENT FEATURES

Multi-Channel Support

Multi-Channel Support

Supports integration with Facebook, Alexa, Cortana, Skype, SMS & other Proprietary platforms

Support Flow Engine

Support Flow Engine for Bot Training

Define information & dialogue flows, feed domain specific intelligence to train the BOT as per requirements

Enterprise Workflows

Enterprise Workflows

The M-BOT Intelligent Core can be configured with enterprise backend and workflows with the help of in-built & custom plug-ins

Analytics for Business Intelligence

Analytics for Business Intelligence

Gain in-depth actionable insights & business intelligence by defining business metrics in the analytics layer

Continuous Self-Learning

Continuous Self-Learning

Leverages NLP along with Machine / Deep Learning for continuous auto-Learning

Cross Platform Support

Cross Platform Support

Designed to work on a range of platforms including Android,learning iOS, Windows & PCs

Fall Back to Human Support

Fall Back to Human Support

Manage customer interactions using a combination of BOT & fall back to human support in exceptional scenarios

Deployable On-Cloud & On-Premise

Deployable On-Cloud & On-Premise

Deployable on public/private cloud platforms and On-premise server

KEY BENEFITS

Continuous Auto-Learning

Continuous Auto-Learning

Learns from the continuous data stream & also self-train on new support queries & scenarios

24x7 Availability

24x7 Availability

High up-time, not constrained to time zones & can be functional even on holidays

Low Withdrawal Rates

Low Withdrawal Rates

Customers get their issues resolved faster thereby significantly reducing customer churning

Automate Personalization

Automate Personalization

Uses big data, log history and browsing habits to deliver highly personalised service throughout the customer journey

Free up Tier-1 Support

Free up Tier-1 Support

Tier-1 support team can be utilized for more complex tasks,thereby enhancing utilization of available resource pool

Speedy Issue Resolution

Speedy Issue Resolution

Automation of customer service speeds up resolution & improve service satisfaction ratings

© 2017 Mobiliya

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+1 469-294-0941

info@mobiliya.com

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Send Us A Message

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Get In Touch

+1 469-294-0941

info@mobiliya.com

Follow Us On